The post holder will be responsible for the management, control and development of administration services provided to cees clients

RESPONSIBILITIES:

• Ensuring quality control across all client service teams
• Ensuring delivery of services within established Service Level Agreements
• Liaising with other cees teams / third parties to provide innovative solutions to client situations
• Providing senior level input on behalf of client services at client meetings
• Maintaining relationships with third party service providers
• Ensuring compliance with cees ISO 9001 control environment
• Continuous improvement and development of service delivery and solutions
• As a senior member of the Client Services team contributing to the continued growth and strategic direction of the business
• Management, coaching and development of staff
• Project management

SKILLS:

• Relevant professional qualification
• Experience of managing and leading successful teams
• Strong decision maker
• Good presentational skills
• Excellent time management skills
• Excellent IT skills with thorough understanding of spreadsheet / database use