The post holder will be responsible for the efficient and timely processing of all communications (telephone email etc.) relating to the participants of International Employee Benefit Schemes, International Pension Plans, Deferred Compensation Schemes and Family Benefit Trusts.

RESPONSIBILITIES:

• Answering / investigating queries from participants, including web queries, via telephone and email
• Placing live FX deals / FX orders for switches
• Producing ad hoc member statements
• Placing / rolling fixed deposits
• Ensuring accurate and up to date bookkeeping of the above transactions
• Advising participants of fund closures / mergers etc.
• Maintaining member details on core systems
• Logging / monitoring call details on task allocation system

SKILLS:

• Educated to A – level standard or equivalent
• Excellent telephone skills
• Ability to work to tight deadlines and under pressure
• Good team player
• Competent IT skills with good knowledge of Excel
• Confident user / browser of internet site information
• Excellent written and spoken English