To service core, value to grow & strategic Client Relationships to ensure that standards committed to in our Service level agreements are met and where appropriate exceeded.


RESPONSIBILITIES:

Account Management

• Manage the day-to-day service administration for each assigned Client in accordance with the terms of the Service Level Agreement and Client ‘expectations’.
• Proactively review, monitor & measure Client Service levels, delivery & product. Partner with Client and nurture relationship.
• Ensure the provision of accurate and timely Management Reports and Statistics for Clients as required.
• Monitor working practices to identify and implement change, where appropriate to create value or eliminate risk.

Business Development

• Play a leading role in the introduction to the department of new business or related sales, as a result of excellent Client Service. Partner with Sales & RM to grow and ‘protect’ Client base.
• Visit major Clients as determined by Manager; solicit and ‘listen’ to their feedback on continuous improvement and additional services required. Identify cross-sell opportunities
• Identify through Client input and industry knowledge potential new products.

SKILLS:

• Experience of international banking/securities.
• In-depth knowledge of foreign exchange and money market activities and electronic transfer procedures.
• Strong inter personal skills and maturity to deal at a senior level with High Net Worth Clients.
• Good communication, listening and negotiation skills]