Production Support
Location: Jersey
Salary:
- Act as the final line of support for complex production system issues
- Investigate, diagnose & resolve complex problems raised by business or systems
- Provide detailed information to development groups & vendors to trace problems
- Keep business & management advised of progress, status, plans on all problems
- For critical problems, advise the business & management immediately, and start corrective action
- Create systems monitoring procedures & thresholds, to ensure business continuity of the system & it’s various components
TESTING & IMPLEMENTATION OF NEW RELEASES, CCR’S
- Plan testing of new releases, fixes and change requests. Ensure test cases & test scenarios cover all aspects
- Ensure all interfaces are included in testing plan
- Co-ordinate with systems & Business for user acceptance & obtain signoff for distribution to production environment
- Plan end-user support after distribution & changes
- Review vendor documentation to ensure it is kept current, comprehensive, and meets the Company’s needs
PEOPLE MANAGEMENT
- Establish goals with all employees that are clearly defined, measurable and achievable, and align them with the strategic priorities of the Company
- Provide all direct reports with ongoing and timely feedback on their performance by acknowledging and supporting their successes and guiding them on how they can improve
- Conduct annual performance reviews with all direct reports
KNOWLEDGE & SKILLS REQUIRED
- Project Management Skills
- In-depth technical skills including: Web servers, HTML, Oracle AQL & Oracle database structure, Datamirror, Enabler & Siebel, ASP, NT, IP, security, Java, XML, NT, MTS, IIS, J++, JAVA Servlets, Message Queuing, MS SQL Server, VB
- In-depth knowledge of Visual Studio & all of it’s components, interfaces, database concepts
- Strong interpersonal communication and presentations skills (written and verbal)
- Strong people management and leadership skills
- This role requires a pro-active, mature, motivated team player with technical expertise and the ability to quickly make rational decisions under stress